MAKING THE WEB MORE PRAGMATIC: EXPLORING THE POTENTIAL OF SOME PRAGMATIC CONCEPTS FOR IS RESEARCH AND DEVELOPMENT
Jens Allwood, Mikael Lind · 2008
In this paper we examine some pragmatic concepts that we believe have a potential in relation to three core activities of the IS-field; 1) description and understanding, 2) evaluation, and 3) design. The concepts that we will examine are “social activity”, “communicative act”, “sequences of communicative acts ” or “exchange types”, “communicative feedback ” and “turn management”. We describe the concepts and then exemplify how they can be used to analyze web services by examining e-mail and Wikipedia as two activities currently on the web. Our analysis leads to a partly new description of both phenomena. It also leads to a number of open questions concerning the functionalities of both phenomena.