Open by design
Elizabeth M. Comstock, Mary Beth Raven, Sheri F. Branco, Michelle L. Cooper, Deborah E. Maurer · 2009
This paper describes the methods used to successfully redesign the IBM® Lotus Notes® user experience. The methods we found most valuable were designed to be open to a rich dialog with the wide community of Notes users. Based on our experience, we share practical benefits and challenges with using these methods.