NYNEX portholes
Alison Lee, Andreas Girgensohn, Kevin Schlueter · 1997
The prevalence of audio and video options on computers, coupled with the promise of bandwidth, have many prognosticators predicting a revolution in human communications.But what if the revolution materializes and no users show up?We were confronted with this question when we began deploying and studying the use of a video-based, background awareness application within our organization.Repeatedly, new users raised strong concerns about self-presentation, surveillance, privacy, video snapshots, and lack of audience cues.We describe how we addressed these concerns by evolving the application.As a consequence, we are also redesigning the user interface to the application.