Experience in remote user-centered design
Katherine Haramundanis · 2008
To meet an immediate need in a new market, the corporation needed a customer document for installing a suite of tools that had previously been installed only by experienced service engineers. More than one support engineer had written a short document describing the installation tasks, but these documents pre-supposed a high level of expertise on the part of the installer. The challenge presented to Information Engineering was to create, from two such documents, a text that a customer could use to install the software tools.