A new method for improving communications between user groups and systems specialists and its impact on systems development efforts
Shirley E. Coverdale · 1977
The user/analyst (u/a) interface is a critical variable in determining the successful development of computer based information systems (CBIS) efforts. A historical communications gap at the u/a interface continues to impact most CBIS definition efforts despite attempts to solve the problem. Solutions to date have emphasized either organizational or technical dimensions of the problem.