Promoting serendipity online
Jacquelyn Burkell, Anabel Quan‐Haase, Victoria L. Rubin · Proceedings of the 2012 iConference · 2012
Some researchers have suggested that opportunities for serendipitous discovery of information may be limited in the online environment as a result of technological facilitation of information behavior. In response, they suggest building tools that enhance opportunities for serendipity. Based on our model of everyday serendipity, we offer design suggestions for tools that could enhance various conceptual facets of everyday serendipitous chance encounters.