1 A Proven Approach to Driving Quality into the Bottom Line
Donna Thomas · INCOSE International Symposium · 1999
Abstract Today's software development efforts need a conscience to drive quality into the bottom line. Historically, software development efforts have been overrun and delivered late, and unfortunately, the quality has suffered. A “proven” roadmap to achieving mission success for the quality assurance organization as well as the program will be provided in this paper. The approach has been taken with several programs contributed to improving total customer satisfaction, improving productivity, improving the reputation of the Quality Assurance department and growing the business.