Do human factors experts accept the ISO 9241 Part 10—Dialogue Principle—standard?
Jürgen Beimel, Raimund Schindler, Hartmut Wandke · Behaviour and Information Technology · 1994
This paper presents the results of an international questionnaire survey that was developed to analyse how the potential addressees of the ISO 9241 part 10 standard—human factor (HF) experts engaged in the design, evaluation, purchase, and application of software systems—accept the first committee draft of this standard. It reports how HF experts from nine countries evaluated the First Committee Draft of ISO 9241 Part 10. Inquiries were made about whether the standard provides a framework for the design and evaluation of dialogue systems, or whether the subject of the standard is mature enough to be published as an international recommendation. Results indicate a widespread approval among 90 HF experts of the form and content of ISO 9241 Part 10.