Ergonomics in technical communication
Peter Martin · IEEE Transactions on Professional Communication · 1984
Four parallels between technical communication and user-friendly systems are discussed. They are: (1) its overall structures should be apparent to the user; (2) it should be congenial without being chatty or too personal; (3) its nomenclature and syntax must be consistent throughout all functions; and (4) its logic must not trap users in loops but should lead them straight to their goals.