Some thoughts on quality issues of end-user developed systems
Maryam Alavi · 1985
A growing number of end-users are developing their own application systems. The potential benefits of application development by end-users include: enhanced productivity of professionals and white-collar workers, creating user-friendly applications and overcoming the implementation problems by transferring the process to the end-users. In the enthusiasm to take advantage of these benefits, it is important not to overlook the costs and risks of low quality end-user developed applications. This paper focuses on quality issues of end-user created applications and makes specific recommendations for quality control.