A new perspective on the socialness in bug triaging: a case study of the eclipse platform project
Masao Ohira, Hayato Yoshiyuki · 2013
This paper explores how social relationships among developers impact on the efficiency of bug fixes. From the case study of the Eclipse Platform project, we found that (1) past achievements of bug triaging by particular pairs of assignors and fixers do not necessarily impact on the time to fix bugs, (2) rather, the time required to fix a bug can depend on who assigns the bug fixing task to a fixer. These findings would imply that we need to not only consider "who should fix this bug?" but also take into account a fixer's perspective "who should assign this bug?" or "who should ask to whom?", in order to better support the bug triaging process.