An evaluation of the pragmatics of web-based bug tracking tools
Harry S. Delugach · 2007
Web-based tools are often used to support software development processes. Many of these tools are aimed toward a development process that relies implicitly on particular supported roles and activities. Developers may already understand how the tool operates; however, developers do not understand or adhere to a development process supported (or implied) by the tools. This paper proposes a preliminary formal model of roles and activities in one aspect of software development, namely the problem reporting process, and describes both a standards-based process and a well-known tool with respect to its support for their respective processes. An alternative is proposed for modeling problem status that is based on the analysis of process roles.