Ten steps of integrating user feedback into the product definition process
Jens Bombolowsky, Edmund Eberleh · 2009
An appropriate and timely integration of results from user feedback studies into product definition and development efforts is an important but challenging goal. In this paper we describe some best practices and processes at SAP which are facilitating this integration. They are based on several years of experience of applying user centered design principles to SAP Business ByDesign Software.