On the reappointment of cognitive responsibility in user-system dialogues
Øystein D. Fjeldstad · ACM SIGMIS Database the DATABASE for Advances in Information Systems · 1986
As the number of information system users increase, we are witnessing a related increase in the complexity and diversity of their applications. This complexity amplifies the degree of functional and technical understanding required of the user to productively use the application tools. Aspects related to this increased understanding include human memory requirements, system command interpretation and command formulation, and problem solving strategies. In most current system implementations the responsibility for obtaining an active understanding of the system and ensuring a correct and effective user-system dialogue resides with the user. This research will explore the feasibility of, and the necessary conditions for dynamic reapportionment of cognitive tasks in the human-system dialogue.