Reconfiguring critical computing in an era of configurability
Ellen Balka, Ina Wagner, Casper Bruun Jensen · 2005
In this paper, we discuss the challenges of altering computer systems that are increasingly characterized by high degrees of system configurability for use in complex organizational and technological work contexts. We suggest that configurable systems are often accompanied by additional system intermediaries, which in turn introduce new challenges for users' ability to adequately configure systems in practice.