Collaborative Process Improvement: With Examples from the Software World
Celeste Labrunda Yeakley, Jeffrey D. Fiebrich · 2007
Collaborative Process Improvement specifically addresses software companies that are interested in addressing quality in human terms. Using Collaborative Process Improvement techniques builds effective processes to deliver quality products; it helps readers relate to what quality means to the end-user and provides the essential tools and methods to integrate the face of the customer into the organization's day-to-day processes. It comes complete with real-world examples that are practical and unders andable to professionals in every role of a company.