Integrating knowledge management applications in the enterprise—the Xerox Knowledge Portal project
Daniel Schwabe, Cesár Simões Salim · Knowledge and Process Management · 2002
Abstract In this paper we describe the design and deployment of an Enterprise Knowledge Portal in the Brazilian subsidiary of the Xerox Corporation. The first unique feature of this project is the use of the Object Oriented Hypermedia Design Method (OOHDM) as a tool to design a portal, which is seen as an instance of a Web‐based Knowledge Management application. The second unique feature is the use of a customized business game devised to trigger changes in corporate culture that lead to the adoption of the portal as a tool to support everyday activities. We describe the technical specification of the portal as a Web application, and discuss the business game and its deployment, reporting on the experience gathered from the whole project. Copyright © 2002 John Wiley & Sons, Ltd.