Modeling and monitoring SLA for service based systems
Ajaya Kumar Tripathy, Manas Ranjan Patra · 2011
A SLA (Service Level Agreements) is an agreement between the web service provider and web service user that specifies the guaranteed level of service quality and functional properties of a web service. A web service user can be assured of the guarantee terms specified by the SLA. A SLA monitoring framework is used to specify and monitor the SLAs so as to ensure the guarantee terms. Several SLA frameworks have been proposed, but most of them involve lot of manual efforts and technical expertise. Generally SLAs are specified and negotiated by the business analyst at management level. Most of the time the business analysts don't have such technical skills. The goal of this paper is to design a new SLA monitoring framework for specifying and monitoring SLA guarantee terms with little intervention of skilled people.