Talking to Machines Today and Tomorrow: Designing for the User
Michael J. Cosky, Barry L. Lively, Linda A. Roberts, Blake L. Wattenbarger · AT&T Technical Journal · 1995
Automatic speech recognition (ASR) is finding many new applications in both products and services. Designing good user interfaces with ASR poses a variety of challenges. This paper: — Addresses basic principles in designing for the user, — Describes the need for appropriate dialogues between the user and ASR-based systems, — Discusses how these user-machine transactions are changing due to improved ASR technology, and — Discusses the direction ASR should take to provide the kind of “natural” user-machine dialogue that is expected in Vision 2001.