The state of the product in knowledge management
James H. Bair, Ellen Swanberg O'Connor · Journal of Knowledge Management · 1998
This paper describes existing knowledge management (KM) tools and technologies in a historical context: where they have been, where they are now, and where they are going. It examines KM technologies in relation to early work done by Douglas Engelbart, subsequent developments in business and management, and recent technological advances. Finally, from this historical vantage point, the authors address the future of KM.