A reference architecture for feedback-based control of service ecosystems
Robin Fischer, Ulrich Scholten, Simone Scholten · 2010
With the emergence of digital business ecosystems, new control mechanisms are required to sustainably ensure responsiveness on dynamically evolving consumer demand, as well as goal congruence with the platform providers' strategic goals. Based on system theoretical reflections, we propose a 3-layer reference architecture that collects data on service interactions, aggregates monitoring and feedback information and thus provides data basis for the said control mechanisms.