Strategic usability
Sarah Bloomer, Rachel Croft, Helen M. Kieboom · 1997
Usability may now be practised by a large number of software developers, but has yet to gain wide acceptance. Communicating the value of usability must happen across multiple levels of an organisation, and requires speaking several "languages". This practical, hands-on tutorial will cover techniques for convincing management or potential clients of the value of usability, in terms each group understands. It will examine what is required to develop a usability strategy for a whole organisation to finding data to convince stakeholders of a single usability activity.