A consultation system for information center resource allocation
Mari M. Heltne, Ajay Vinzé, Benn R. Konsynski, Jay F. Nunamaker · 1987
This paper demonstrates the viability of a rule-based consultation system as a mechanism for effective resource management through integration of knowledge about users, business problems, and resources. The specific domain within which the expert system will be tested is the Information Center (IC), which deals with end-user computing resources. In the last decade, the information center concept has been proposed as an organizational solution to resource management problems related to end user computing. As ICs become subjected to increased user expectations, they face the problem of trying to provide more service with limited staff. Just as the IC provides support for technology enhancement, technology can be used to support the IC.