Expert Systems in a Social Environment—Human Factors Concerns
Olov Östberg · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · 1986
There is an abundance of promises for Expert Systems with user-friendly and intelligent interfaces providing cloned expertise for augmented job performance. A closer look reveals that very few systems are in operation, and that there is a serious gap between claims and reality. Basically, “Knowledge Engineering” is a modern form of “Work Study Engineering”, and yet job and organizational design issues are rarely addressed in the literature on designing Expert Systems. This serious gap is discussed.