The art of expectations management
BARRY W. BOEHM · Computer · 2000
One of the most valuable skills a software professional can develop, expectations management is something surprisingly few people know or practice. The author has witnessed more than 100 stakeholder software requirements negotiations in which inflated expectations about the simplicity of the problem or ease of providing a solution have caused the most difficulty. Expectations management holds the key to providing winwin solutions to these situations. The author explains how clear communication, careful estimation, and precise planning can help you shape and meet realistic expectations.