SACT: a tool for automating semi-structured organizational communication
CARSON C. WOO · 1990
To cope with a highly specialized environment, organizational workers specialize in different areas of knowledge (e.g., taxation). Communication plays a very important role in performing organizational tasks that require multiple specializations. In fact, research data shows that managers and professionals spend about 70-80% of their time in communication. To alleviate the time organizational workers spend in communication, some of their communication should be automated. In this paper, we propose a communication tool for this purpose. This tool can be used essentially in the same way that an expert system shell is used.