An integrated model of error management
David W. Gillingham, José Ángel Sirgo Blanco, John H. Lewko · Disaster Prevention and Management An International Journal · 1997
Describes an integrated model of error management which includes: the external environment; the corporate environment; the manager and the managed; incident management; inquiries; and, learning from errors. Includes classification of error types with examples. By understanding this model organizations can improve their ability to manage error.