Bridging the moat
R. Dennis Walters · 1988
You're in Corporate Training, and you're returning from a meeting about a joint project with Documentation to support users on the new system.The meeting upset you, because you and Documentation couldn't agree on what users need to know about the system.If only the two departments weren't so-antagonistic!As you walk down the halI toward your office, you seem to see looming ahead the walls of a fortress with battlements.The name of your department stands out in sharp relief, like an inscription chiseled on a granite arch over the drawbridge.Disturbed, you look behind you.At the other end of the hallway, rising as if out of a mist, appears a second castle, inscribed "Documentation".Even more disturbing, you notice for the first time that a moat separates the two castles.It has no bridge.