Identification of question types and answer types for an explanation component in software release planning
Gengshen Du, Guenther Ruhe · 2005
Acceptance of decision support offered by software systems is largely determined by the degree of acceptance and understanding of system results from the users. The generation of explanations helps the user of the software systems to better understand and utilize system outputs. Explanations can be generated and conveyed through dialogues. One way to achieve dialogues is to use question types and answer types. This paper presents an overview of the identification of question types and answer types for an explanation component called EXPLAIN-RP that provides decision support for software release planning.