The influence of training on use of end-user software
Lorne Olfman, Robert P. Bostrom · ACM SIGOIS Bulletin · 1988
Research in end-user software training has not addressed the issue of designing methods to influence use of software. The research reported here is based on a field experiment that compared two software training methods for Lotus 1-2-3. Applications-based training was designed to be more personally relevant than construct-based training with the expectation that personal relevance would lead to higher levels of use. Self-reported hours of use by applications-based trainees were higher, although only 38 of 70 trainees used the software after training. Post-training interviews were conducted to determine reasons for use and nonuse.