How Does Usability Research Improve 21 St Century Product Design?
Stephanie Rosenbaum, Klaus Kaasgaard, Erika Kindlund, Jim Nieters, Janice Rohn, Christian Rohrer · Proceedings of the Human Factors and Ergonomics Society Annual Meeting · 2006
Usability research is dramatically affecting product design in the 21 st century. Five user experience and research managers from cutting-edge Silicon Valley companies discuss the strategic relationship between user research and product design, organizational processes that succeed in helping user research and user experience design improve products, and what's different about user research and user experience design for Internet companies and Web sites.