A QoE management system to improve the IPTV network
Jaime Lloret, Miguel García, Marcelo Atenas, Alejandro Cánovas · International Journal of Communication Systems · 2010
Abstract One of the biggest problems of the IPTV providers is to offer enough quality of experience (QoE) to their customers. The minimum bandwidth in the access network required to provide IPTV services, jointly with the necessity to guarantee the QoE to the customers, creates the need for new type of algorithms to satisfy the network requirements. Apart from the parameters that depend on the application aspect and design, the user's QoE mainly depends on the video quality (VQ), which can be affected by the network parameters (jitter, delay, lost packets, etc.), and on other parameters, such as zapping time and synchronization time. In this paper, we implement several benches to know how each measurable parameter affects the user's QoE. Taking into account these parameters, we propose an analytical expression for the QoE calculation. Then, the paper presents a network management algorithm that takes into account the information received by the user to take the appropriate actions and vary some features of the IP network to provide enough IPTV QoE to the customer. Finally, we measure how one of the actions taken by our system affects the network performance and the VQ. Copyright © 2010 John Wiley & Sons, Ltd.