A service based framework for integration of ITIL V3 and enterprise architecture
Akbar Nabiollahi, Rose Alinda Alias, Shamsul Sahibuddin · 2010
ITIL V3 could be introduced as a governance framework for IT service management (ITSM) and attempts to align IT investments with business objectives. Enterprise Architecture (EA) is also referred as a general framework for designing business and IT/IS architectures of organizations and it also attempts to align these architectures with business strategies. Our research tends to provide a service based framework for EA in order to meet IT Service Architecture requirements of ITIL V3. Regard to this issue our Integrated Service Architecture Framework (ISAF) is outlined here to be developed through main research. One of our goals is to provide a solution for practitioners in utilization of EA architectures in ITIL V3. Authors also hope this study would contribute in academic domain through bridging computer science and information system disciplines due to service-oriented technology and management aspects of the research.