Service cooperation and co-creative intelligence cycles based on mixed-reality technology
Takeshi Kurata, Masakatsu Kourogi, Tomoya Ishikawa, Jungwoo Hyun, Anjin Park · 2010
Mixed Reality (MR) technology has the potential to support the improvement of the service productivity by augmenting the experience and intuition of service users and providers. However, in order to make the MR technology including Augmented-Reality (AR) widespread in the service industry, it is necessary to raise the ease of the social implementation by reducing the costs on sensing and content management. In general, service cooperation and co-creative intelligence cycles are well-suited to establish a framework of load/cost sharing and functional enhancement among services and stakeholders. By applying such a framework to MR and AR, digital content and service-operation log can improve the performance of real-world sensing, and meanwhile the real-world sensing can contribute the efficiency of service operation, content gathering and authoring. In this paper, we introduce our own works to enjoy such synergy by facilitating cooperation among services such as pedestrian navigation, patrol inspection, interactive modeling, behavior analysis and service redesign based on MR, and also by co-creatively circulating knowledge among consumers, service providers, and other stakeholders.