The role of context in question answering systems
Jimmy Lin, Dennis Quan, Vineet Sinha, Karun Bakshi, David F. Huynh, Boris Katz, David R. Karger · 2003
Despite recent advances in natural language question an-swering technology, the problem of designing effective user interfaces has been largely unexplored. We conducted a user study to investigate the problem and discovered that overall, users prefer a paragraph-sized chunk of text over just an exact phrase as the answer to their questions. Fur-thermore, users generally prefer answers embedded in con-text, regardless of the perceived reliability of the source documents. When users research a topic, increasing the amount of text returned to users significantly decreases the number of queries that they pose to the system, suggesting that users utilize supporting text to answer related ques-tions. We believe that these results can serve to guide future developments in question answering user interfaces.