Intel case study: Software on demand
G. Luis E. Rueda, Catherine Spence · 2008
This paper presents the application of the software as a service (SaaS) approach of software streaming. Streaming refers to downloading software to client hardware platforms for temporary local execution. OS and application software is managed from a centralized server and provided only on-demand. Users obtain a clean, consistent, current build each time they log in, removing the nuisance of security patching and rebooting for environmental changes. Local execution and caching preserves user experience comparable to traditionally installed applications. To explore feasibility, Intel conducted a proof-of-concept (POC) to evaluate streaming in its call center and manufacturing environments on multi-user systems. The four-part study included performance, usability, IT operations and total cost of ownership (TCO). The proof-of-concept was successful in identifying streaming as a feasible technology with good performance and positive TCO in the tested scenarios. The biggest benefits were related to locking down the client and thus eliminating service calls related to configuration changes, software installation and viruses. The major challenges encountered were around the high learning curve and the software maturity related to packing applications for streaming. Based on the strong positive outcome of the POC, Intel has added streaming to its IT roadmaps.