Applying TQM, CMM and ISO 9001 in Knowledge Management for software development process improvement
Ming‐Chang Lee, To Chang · International Journal of Services and Standards · 2005
Traditional software development process emphasises testing techniques, but show weakness in planning. However, it does not satisfy the requirement of the user to cause failure cost heavily. ISO 9001 Quality Management System, Capability Maturity Model (CMM) and Total Quality Management (TQM) are quality management technologies, which can be applied to the quality industry. In addition, Knowledge Management (KM) technology transforms these quality documents and process into actionable knowledge in a format, when it is made available, can be utilised effectively and efficiently throughout the entire software development. The aim of this study applies ISO 9001, CMM and TQM in quality orient KM for software development process improvement.