Introducing usability roles in public authorities
Elina Eriksson, Jan Gulliksen, Åsa Cajander · 2008
One of the most common ways of introducing usability into development work in a public authority is by employing a usability professional. But how successful is this strategy when it comes to increasing focus on usability in the organization and how successful have these usability professionals been in introducing usability activities into the development work in their organizations?