Analyzing and Evaluating Collaborative Processes using Case Studies in the Software Development Context
Julio Ariel Hurtado Alegría, César A. Collazos · 2014
Collaboration engineering is a systematic approach to build collaborative processes in order to create business value to the organizations. To construct repeatable collaborative processes requires understanding as the process is actually practiced and on the other hand, evaluate the effectiveness of the designed collaborative processes. In this paper, the CSACE (Case Study based Analysis in Collaboration Engineering) method is presented. CSACE is based on a case study methodology for covering the collaborative needs and evaluate if these needs have been covered by the proposed processes, both in an empirical way. The CSACE method was applied for modeling two collaborative processes analyzed and evaluated inside two different learning environments using the study case as validation method. Results in this study case show that the CSACE method is useful and effective in the incremental definition of empirical collaborative processes.