Monitoring of SLA compliances for Hosted Streaming Services
Hasan, Peter Ivo Racz, Burkhard Stiller · 2009
Monitoring of Service Level Objectives (SLOs) determines an essential part of Service Level Agreement (SLA) management, since customers are to be reimbursed, if a provider fails to fulfil them. By automating this process, a timely detection of a violation is possible. The compliance approach must be flexible to adapt to potential changes, must be scalable with respect to the amount of data, and has to support multi-domain environments. This paper determines a Hosted Streaming Services scenario and defines relevant SLOs. Key requirements are derived, the respective architecture is designed, and the approach is implemented prototypically based on a generic auditing framework. Further-more, a new scheme is proposed that considers the degree and duration of SLO violations in calculating reimbursements.