User self-help module for a device management cloud based on the TR-069 protocol
Norbert Nemet, Sasa Radovanovic, Mica Cetkovic, Nikola Ikonic, Milan Z. Bjelica · 2014
In this paper, a solution for a self-help module as a part of a Device Cloud platform for connected consumer electronic devices is presented. The proposed solution allows users to track parameter values and solve issues on their devices. Contribution to technology is a real-time issue solving mechanism based on cross-referencing of parameter values and predefined actions for specific device types.