Software agents in mobile telecommunication services
Bernhard Bauer, Jörg P. Müller · Software Focus · 2001
Abstract Agent technology has the potential to play a key role in building and supporting future telecommunication systems. In this article BERNHARD BAUER and JÖRG MÜLLER give an overview on the actual trends in telecommunication, namely on solutions, services, intelligent user interfaces, and networks and relate them to the current state in agent technology. Therefore, they first of all define the requirements that have to be satisfied to realize the potential created by actual technological innovations, next a closer look at the different kinds of software agents is given and afterwards their application and benefits in the above‐mentioned areas is shown. An assessment of agent technology in the area of telecommunication systems closes the considerations. Copyright © 2001 John Wiley & Sons, Ltd.