Towards a shared definition of user experience
Effie Lai‐Chong Law, Virpi Roto, Arnold P. O. S. Vermeeren, Joke Kort, Marc Hassenzahl · 2008
User experience (UX) is still an elusive notion with many different definitions, despite some recent attempts to develop a unified view on UX. The lack of a shared definition of UX not only confuses or even misleads customers of a product/service but also undermines the effectiveness of researching, managing and teaching UX. Diverse ideas have been generated in scientific activities that aim to develop a common understanding about the meaning and scope of UX. It is plausible, with sound methodologies, to converge these divergences, driving the UX community closer to a common definition and integrated views of UX. This SIG tackles this challenge by systematically assembling a set of existing definitions and viewpoints of UX and collecting opinions on them from known UX experts/researchers and general CHI'08 attendees.