THREE ASPECTS OF INTELLIGENT COOPERATION IN THE QUALITY CYCLE
Matthias Jarke, Manfred A. Jeusfeld, Peter Szczurko · International Journal of Cooperative Information Systems · 1993
The WibQuS project investigates distributed computer and communication support for Total Quality Management in industrial organizations. An interdisciplinary study of this task reveals three aspects of intelligent cooperation required from such a system which we call conceptual, technical, and social integration. We use the repository standard IRDS to characterize these aspects. A solution concept derived from this characterization employs advanced conceptual modeling techniques to derive interoperability among technical subsystems and coordination technology for the human subsystem semi-automatically while taking important social factors into account.