SCANMail
Michiel Bacchiani, Julia Hirschberg, A. E. Rosenberg, Steve D. Whittaker, Donald Hindle, Phil Isenhour, Mark Alan Jones, Litza Stark, Gary Zamchick · 2001
This paper describes SCANMail, a system that allows users to browse and search their voicemail messages by content through a GUI.Content based navigation is realized by use of automatic speech recognition, information retrieval, information extraction and human computer interaction technology.In addition to the browsing and querying functionalities, acoustics-based caller ID technology is used to proposes caller names from existing caller acoustic models trained from user feedback.The GUI browser also provides a note-taking capability.Comparing SCANMail to a regular voicemail interface in a user study, SCANMail performed better both in terms of objective (time to and quality of solutions) as well as subjective objectives.