Learning organizational knowledge
C. Maidantchik, Mariano Angel Montoni, Gleison Santos · 2002
The rapid deployment of high quality commercial technology often results in organizational reengineering. These changes reflect in different software engineering aspects, as the increase of software complexity. Within heterogeneous environments, due to the variety of users classes and their geographical distribution, a common understanding of the domain knowledge can be a hard task and would lead to a high uncertainty of the knowledge of real needs. User centered design methods along with knowledge engineering techniques proved to be suitable in such cases. This paper describes an evolutionary proposal for requirements engineering of a system to support the management of telecommunication networks. The proposal enhanced and speeded the software development, achieving a better acceptance of the system since the software group managed to efficiently acquire the organizational knowledge.