Usability testing for a computer skills WBT (Web based training) program
Kathryn A. Marold, Gwynne Larsen, Ken Shaw, Paul Robertus · 1999
Web Based Training (WBT) courses are being used more and more to reach end users whose computer literacy skills need updating before using a software application or performing jobrelated tasks.These Internet or intranet computer based training modules can provide just-in-time (JIT) training that is individualized for each user, is highly interactive, and is available any time any place (ATAP.)This paper tracks the implementation of an MSCD Basic Computer Skills WBT from its initial development, through usability testing on typical end users, to its deployment on a college intranet.The usability testing phase for the MSCD Basic Computer Skills WBT was two-phased.A multimedia usability survey was given first to a group of "bridge" students--eighteen year-old high school graduates in a transition program before college.When its feedback did not yield enough information to guide in the final implementation of the WBT, the following semester an effectiveness survey was administered to forty-one of the regular CMS 1010 Introduction to Computers students.The results described are guiding the final installation of the WBT on the college network.