Autonomic business service management
Donald Ferguson · 2009
Medium and large enterprises think of information technology implementing business services. Examples include online banking or Web commerce. Most systems and application management technology manage individual hardware and software systems. A business service is inherently a composite comprised from multiple HW, SW and logical entities. For example, a Web commerce system may have a Web server, Web application server, database server and messaging system to connect to mainframe inventory management. Each of the systems has various installed software.