When good things happen to bad products
Timo Jokela · interactions · 2004
Consider the following three stories about usability and consumer appliances. • A cellular phone with significant usability problems was launched. Still, the product was a great sales success and many users even seemed to have enjoyed using the product. • A new generation game device was developed. It had usability problems that led to wide-spread user dissatisfaction and the reputation of the product was severely damaged. • Some users of a new generation smart phone were happy with the product while others rejected it, finding its usability problems intolerable.