A SURVEY OF CASE STUDIES OF THE USE OF KNOWLEDGE MANAGEMENT IN SOFTWARE ENGINEERING
Torgeir Dingsøyr, Reidar Conradi · International Journal of Software Engineering and Knowledge Engineering · 2002
This article examines the literature on case studies of knowledge management systems in use in organisations that develop software. We investigate knowledge management approaches in eight case studies, and what the reported benefits are. Surprisingly, very few organisations claim to have lowered software production costs or increased the quality of the software. But many claim to have improved the work situation for software developers and managers.